Privacy Policy

Effective Date: July 25, 2026  |  Last Updated: July 25, 2026

1. Introduction and Who We Are

Welcome to Dave's Hot Delivery. We operate the website located at daves-hotdelivery.click and provide online food ordering and delivery services to customers across the United States. We are committed to protecting your privacy and handling your personal information with transparency, integrity, and in full compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state privacy regulations.

This Privacy Policy applies to all users of our website, mobile services, and any related platforms operated by Dave's Hot Delivery. By accessing or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

Throughout this document, the terms "we," "us," "our," and "Dave's Hot Delivery" refer to our business entity operating at the contact details listed below:

2. Information We Collect

We collect various types of information in connection with your use of our website and food ordering services. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you create an account, place a food order, or contact us directly, we may collect the following personal identification details:

• Full name
• Email address
• Phone number
• Home or delivery address (including street address, city, state, and ZIP code)
• Account login credentials (username and encrypted password)
• Profile photograph (if voluntarily uploaded)
• Date of birth (for age verification purposes)

2.2 Payment and Financial Information

To process your food orders and payments, we collect certain financial information, including:

• Credit card or debit card details (processed securely through our third-party payment processors)
• Billing address
• Transaction history and order records
• Digital wallet information (such as Apple Pay or Google Pay, where applicable)

Please note that we do not store your full credit card numbers on our servers. All payment data is processed through PCI-DSS-compliant third-party payment processors who handle sensitive financial data in accordance with industry security standards.

2.3 Order and Food Preference Information

As a food delivery service, we collect information related to your orders and dining preferences, including:

• Food items ordered and customization preferences
• Dietary restrictions and allergen information (if voluntarily provided)
• Order history and frequency
• Delivery instructions and special requests
• Feedback, reviews, and ratings submitted about our food and services

2.4 Usage and Technical Data

When you interact with our website, we automatically collect certain technical and usage data through cookies and similar tracking technologies, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited on our website and time spent on each page
• Referring website URLs (the website you visited before arriving at ours)
• Links clicked within our website
• Search queries made on our platform
• Session duration and interaction patterns
• Error logs and performance data

2.5 Device Information

We may collect information about the device you use to access our services, including:

• Device identifiers (such as device ID or mobile advertising ID)
• Hardware model and specifications
• Mobile network information
• Time zone settings
• Language preferences

2.6 Communications Data

If you communicate with us via email, phone, or through our website contact forms, we may retain records of those communications, including:

• Customer support inquiries and our responses
• Complaint details and resolution records
• Feedback and survey responses
• Marketing communication preferences

2.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you choose to log in or connect your account)
• Third-party delivery partners or aggregators
• Analytics providers and advertising networks
• Identity verification services

3. How We Use Your Information

We use the personal information we collect for specific, legitimate business purposes. We do not use your data in ways that are incompatible with the purposes described below:

3.1 Service Provision and Order Fulfillment

The primary purpose for which we collect and use your information is to provide you with our food ordering and delivery services. This includes:

• Processing and fulfilling your food orders accurately and on time
• Coordinating delivery logistics and communicating estimated delivery times
• Managing your user account and preferences
• Processing payments and issuing refunds or credits where applicable
• Sending order confirmation, status updates, and receipts via email or SMS
• Responding to your customer service inquiries and resolving complaints
• Verifying your identity and eligibility to use our services

3.2 Analytics and Service Improvement

We use usage data and analytics to improve the performance, quality, and user experience of our platform:

• Analyzing website traffic patterns and user behavior to optimize our interface
• Understanding which menu items and promotions are most popular
• Identifying and fixing technical issues, bugs, and errors
• Conducting internal research and data analysis to enhance our service offerings
• Measuring the effectiveness of our marketing campaigns
• Developing new features and service enhancements

3.3 Marketing and Promotional Communications

With your consent or as permitted by applicable law, we may use your information to send you marketing communications, including:

• Promotional offers, discounts, and special deals on food items
• Newsletter updates about new menu items and seasonal specials
• Personalized recommendations based on your order history
• Loyalty program updates and reward notifications
• Survey invitations and requests for feedback

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any marketing email, contacting us at [email protected], or updating your communication preferences in your account settings. Please note that opting out of marketing communications will not affect transactional messages related to your orders.

3.4 Legal Compliance and Safety

We may use your information to comply with legal obligations and to protect the safety and security of our users and business:

• Complying with applicable federal and state laws, regulations, and legal processes
• Responding to lawful requests from government authorities and law enforcement agencies
• Detecting, preventing, and investigating fraud, abuse, and unauthorized activities
• Enforcing our Terms of Service and other policies
• Protecting the rights, property, and safety of Dave's Hot Delivery, our users, and the public

4. Sharing Your Information with Third Parties

We respect the privacy of our customers and do not sell your personal information to third parties for their own direct marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating our business. These providers may have access to your personal information only to the extent necessary to perform their services on our behalf and are contractually obligated to maintain the confidentiality and security of your data. Our service providers include:

• Payment processors: To securely process credit card and other payment transactions
• Delivery and logistics partners: To coordinate and complete food delivery to your address
• Cloud hosting and IT infrastructure providers: To host and maintain our website and databases
• Email and SMS communication platforms: To send order confirmations, notifications, and marketing messages
• Analytics providers: To help us understand website usage and user behavior (e.g., Google Analytics)
• Customer support software providers: To manage and respond to customer service inquiries
• Marketing and advertising platforms: To display targeted advertisements on third-party websites

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, regulatory bodies, or law enforcement agencies when we believe such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce or apply our Terms of Service
• Protect the rights, property, or safety of our company, customers, or others
• Investigate potential violations of law or company policies
• Respond to an emergency that involves danger to any person

4.3 Business Transfers

In the event that Dave's Hot Delivery undergoes a merger, acquisition, reorganization, sale of assets, or similar corporate transaction, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information is subject to a different privacy policy.

4.4 Aggregate and De-Identified Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify any individual person with third parties for research, marketing, analytics, and other business purposes. This type of information sharing does not constitute a sale or disclosure of personal information.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and other similar tracking technologies to enhance your user experience, analyze website traffic, and deliver personalized content and advertising. Cookies are small text files stored on your device that help us recognize you when you return to our website.

We use the following categories of cookies:

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. For more detailed information about the cookies we use, please refer to our full Cookie Policy available on our website.

6. Data Security

We take the security of your personal information very seriously and implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

6.1 Technical Security Measures

• SSL/TLS Encryption: Our website uses Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers
• Encrypted data storage: Sensitive personal information stored in our databases is encrypted at rest
• Secure payment processing: We use PCI-DSS-compliant payment processors to handle all financial transactions
• Firewalls and intrusion detection systems: We deploy advanced security tools to monitor and protect our network infrastructure
• Regular security audits: We conduct periodic security assessments and vulnerability testing
• Two-factor authentication: Available for user account access to provide an additional layer of security

6.2 Administrative Security Measures

• Restricting access to personal data to authorized personnel only, on a need-to-know basis
• Training employees on data privacy and security best practices
• Implementing data handling policies and confidentiality agreements with staff
• Maintaining incident response procedures in the event of a data breach

While we make every reasonable effort to protect your personal information, no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the appropriate regulatory authorities as required by applicable law, including applicable state breach notification laws.

7. Your Privacy Rights

Depending on your state of residence in the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights and responding to your requests in a timely manner.

7.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

7.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, we honor the following general privacy rights for all users of our services:

• Right to Access: You may request a copy of the personal information we hold about you at any time.
• Right to Correction: You may request that we correct or update inaccurate or incomplete personal information.
• Right to Deletion: You may request deletion of your personal data, subject to our legal obligations and legitimate business needs.
• Right to Withdraw Consent: Where we process your data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.

7.3 How to Exercise Your Rights

To exercise any of the privacy rights described above, you may submit a request through one of the following methods:

• Email: [email protected]
• Website: Through the contact form available at daves-hotdelivery.click

We will acknowledge receipt of your request within 10 business days and respond to your request within 45 calendar days. If we require additional time to fulfill your request, we will notify you of the extension and the reasons for the delay. We may need to verify your identity before processing your request by asking you to provide identifying information matching our records.

You may designate an authorized agent to submit privacy rights requests on your behalf. We may require written proof of the agent's authorization and verify your identity directly.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention practices are as follows:

When personal data is no longer required, we will securely delete, anonymize, or destroy it in accordance with our data disposal procedures. Please note that certain information may need to be retained even after a deletion request to comply with legal obligations, resolve disputes, enforce agreements, or maintain legitimate business records.

9. Children's Privacy

Dave's Hot Delivery does not knowingly solicit or collect personal information from individuals under the age of 18. Our website, food ordering platform, and related services are not directed at, designed for, or intended for use by minors. We require users to confirm that they are at least 18 years of age when creating an account or placing an order.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verified parental consent. We extend this protection to all users under the age of 18.

If we discover or are notified that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our systems. If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

10. International Data Transfers

Dave's Hot Delivery is operated in the United States, and the personal information we collect is primarily stored and processed on servers located within the United States. Our services are intended for users located in the United States.

If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our services, you consent to the transfer of your personal information to the United States.

We take appropriate safeguards to ensure that any international transfer of personal data is carried out in compliance with applicable privacy laws, including implementing appropriate contractual protections and security measures to protect your data regardless of where it is processed.

If you are a resident of the European Union or another jurisdiction with strict data transfer regulations, please contact us at [email protected] for information about the specific safeguards we apply to cross-border data transfers involving your personal information.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Dave's Hot Delivery. This Privacy Policy applies only to our own website and services. We are not responsible for the privacy practices of any third-party websites or services.

When you click on a link to a third-party website, you will be directed away from our platform and governed by that third party's privacy policy and terms of service. We strongly encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information.

Third parties that may be linked from our website or integrated into our services include payment processors, social media platforms, mapping and delivery services, and analytics providers. Each of these third parties has its own independent privacy practices and policies.

12. How to File a Privacy Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can investigate and attempt to resolve your concern:

We will acknowledge your complaint within 10 business days and work to resolve it within 30 calendar days. If we need additional time, we will notify you and keep you informed of our progress.

12.1 Filing a Complaint with the Federal Trade Commission (FTC)

If you are a United States resident and believe that your consumer privacy rights have been violated, you have the right to file a complaint with the Federal Trade Commission (FTC), the primary federal agency responsible for enforcing consumer protection and data privacy laws in the United States:

• FTC Website: www.ftc.gov
• FTC Consumer Reporting Portal: reportfraud.ftc.gov
• FTC Phone: 1-877-FTC-HELP (1-877-382-4357)

12.2 Filing a Complaint with the California Privacy Protection Agency (CPPA)

If you are a California resident and believe your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

• CPPA Website: cppa.ca.gov
• California Attorney General's Office: oag.ca.gov/privacy

12.3 State Attorney General Offices

Residents of other U.S. states with applicable privacy laws may also contact their state's Attorney General office to file a privacy-related complaint. Many states have enacted or are in the process of enacting consumer privacy legislation, and your state's Attorney General may have jurisdiction to investigate and enforce privacy violations affecting residents of your state.

13. Updates to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or data processing activities. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date at the top of the page
• Sending you an email notification to the address associated with your account (for significant changes)
• Displaying a prominent notice on our website homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services following the posting of any changes constitutes your acceptance of those changes. If you do not agree with the revised policy, you should discontinue use of our services and may request deletion of your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact our privacy team using the details provided below. We are committed to addressing your privacy concerns promptly and transparently.